Press Release — posted by The Huron Hub, Monday, March 6, 2023

Detroit Metro Airport (DTW) has earned the 2022 Airport Service Quality Award for “Best Airport of 25 to 40 million passengers in North America.” Presented by Airports Council International (ACI), this recognition is one of the highest honors in the aviation industry. DTW shares this title with Minneapolis-St. Paul International Airport.

The ASQ initiative is unique as the industry’s only global benchmarking program measuring customer satisfaction while passengers are still at the airport. Implemented at nearly 400 airports worldwide, this year’s results recognize the top 20% of airports in each category as selected by their passengers.

“Our entire team at Detroit Metropolitan Airport is responsible for DTW receiving this honor, our third ASQ Award since 2018,” said Wayne County Airport Authority CEO Chad Newton. “We’ve listened to customer feedback and developed action plans for improvement. Everyone played a role, including our Airport Authority staff, airlines, janitorial staff, Customs & Border Protection, TSA, concessionaires, and more. It’s encouraging to know our customers have noticed our efforts. We are grateful and remain dedicated to exceeding expectations at DTW.”

Customers rated DTW high for wait times at the security checkpoints and border/passport control areas, as well as the courtesy of the staff in those locations. Customers also acknowledged the increased and improved signage throughout the airport, high cleanliness standards, as well as various services.

“Putting the traveler at the center is more important than ever, and it is the way forward,” said ACI World Director General Luis Felipe de Oliveira. “We are proud of the team at Detroit Metropolitan Airport for winning the Airport Service Quality Award. This shows that the whole airport community has come together to put the passenger first.”

Detroit Metropolitan Airport has been a participant in the ASQ benchmarking process since 2006. Prior to the 2022 award, DTW was recognized as best in North America in 2020 and 2018.

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MDOT: “Expect major delays during the next two to three weeks.”

Posted by The Huron Hub | Nov. 22, 2022

The I-275 project is beginning preparations to switch traffic onto the newly built lanes of southbound I-275 from 6 Mile Road to Eureka Road.

Crews will be working on 20 entrance/exit ramps and move barrier wall along 14 miles of the work zone.

The work is weather dependent.

Expect major delays during the next two to three weeks.

Scope of the work:

9 a.m. – 3 p.m. Wednesday, Nov. 23

The southbound I-275 ramp to eastbound I-96 will be closed to allow crews to safely remove the concrete barrier wall at the ramp and remove and add pavement markings. Detours: take the Ann Arbor Road ramp, then go north on I-275 to eastbound I-96 or take westbound M-14 to Sheldon Road to reach eastbound M-14/I-96.

7 a.m. – 7 p.m. Tuesday, Nov. 29

Southbound I-275 will be open but all entrance and exit ramps between 6 Mile Road and Eureka Road will be closed for two to three hours at a time, with the potential of multiple ramps closed at the same time. Drivers will need to plan extra time or take alternative routes. This includes work at I-96/M-14 and I-94.

9 a.m. – 5 p.m. Wednesday, Nov. 30

Southbound I-275 will have one lane open from 6 Mile Road to Eureka Road while crews shift traffic onto the newly rebuilt lanes. All entrance ramps onto southbound I-275 will have closures for approximately an hour at a time. Michigan State Police will be assisting with these closures. Expect major delays.

5 p.m. Wednesday, Nov. 30 – mid-December

Southbound I-275 will have one lane open from 5 Mile Road to Eureka Road and access at all ramps. Expect delays on I-275.

6:30 a.m. Thursday, Dec. 1 – mid-December

Northbound I-275 will have one lane open from Eureka Road to I-96/M-14 and access at all ramps.

Having one lane open in each direction will allow crews to move approximately 4,000 concrete barrier sections from one side of the road onto the new concrete to accommodate shared traffic.

Mid-December – Spring 2023

Northbound and southbound I-275 will have two lanes open in each direction on the newly built side with access at all ramps.

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Press release posted by The Huron Hub | Nov. 22, 2022

Detroit Metropolitan Wayne County Airport (DTW) is prepared to welcome nearly 4 million travelers this holiday season, an increase of more than 15 percent compared to last year. During the Thanksgiving travel period (Nov. 18 – 27), more than 800,000 passengers are expected. More than 1.3 million travelers are estimated to pass through DTW during the Christmas and New Year’s travel period (Dec. 18 – Jan. 2).

“Detroit Metropolitan Wayne County Airport will be bustling with travelers this holiday season,” said Wayne County Airport Authority CEO Chad Newton. “This will be our busiest holiday travel period since 2019 and we’re ready. We strive to exceed our customers’ expectations each day. The holidays are not any different. Everyone—from our airlines and federal security partners to our janitorial team, concessionaires, and Airport Authority staff—will do our best to make the travel experience as enjoyable as possible.”

This year, DTW completed the final phase of the multi-year, nearly $21 million Evans Terminal Dining Redevelopment Project with the opening of Outback Steakhouse. Customers are encouraged to enjoy the mix of local and national brand restaurants, as well as shop at the terminal’s unique retail locations while they wait for their flights. Visitors to the McNamara Terminal can enjoy the concessions there as well, while taking in the holiday music playing in the tunnel connecting Concourse A to Concourses B and C. Local musicians will also perform holiday favorites live in Concourse A on select days in December. The DTW Dogs Pet Therapy program launched earlier this year. Certified therapy dogs will be walking both terminals lifting spirits and the Airport Ambassadors will be assisting customers who need help navigating the airport.

While the DTW team will be prepared, travelers can also prepare for their trip to the airport by keeping a few tips in mind.
 Apply for the DTW Destination Pass to spend more time with your loved ones. Non-ticketed visitors can enter the post-security side of the Evans and McNamara terminals by participating in the DTW Destination Pass program. Anyone wishing to greet family and friends at their gate or wait with them until their flight departs can apply for a pass the day before the planned visit to DTW at http://www.metroairport.com/about-dtw/dtw-destination-pass.
 Arrive early! Everything is easier when you’re not rushing. During the holidays, the airport welcomes a higher percentage of infrequent travelers who may need extra time. It is important to arrive early to avoid the stress of rushing to your flight. The airport recommends arriving two hours before a domestic flight and three hours before an international flight. Allowing extra time will enable you to park, check baggage, proceed through Transportation Security Administration (TSA) screening and reach your departure gate.

 Active loading & unloading at the terminal curb fronts will be strictly enforced.
o Never leave your vehicle on the arrivals or departures curb unattended. Unattended
vehicles will be ticketed and towed.
o The curb fronts at both terminals are reserved for active loading and unloading only and can become extremely congested during peak times. Airport Police will be doing their best to move motorists along to prevent traffic backups. Take advantage of the airport’s short term parking at both terminals – $4 for 30 minutes or less, and $6 for up to an hour.
o Pre-arrange a meeting location with the traveler you are picking up. In addition to short term parking lots, two complimentary cell phone lots are available at the north and south ends of the airport. Please visit the following link for a map: http://www.metroairport.com/terminals/maps/campus-map.
 Don’t wrap gifts before traveling. Packages that are wrapped may need to be opened by TSA, causing disappointment and delays at the screening checkpoints.
 Check your bags for prohibited items BEFORE arriving at the airport. Attempting to proceed through TSA screening with prohibited items in your bag will delay the screening process for you and other passengers. To find out what is considered a prohibited item, visit tsa.gov/travel/travel-tips, and remember prohibited items are more than just weapons. All liquids and gels over 3.4 ounces are prohibited in carry-on baggage.
 Arrange for assistance in advance. The Airport Authority and its partners are committed to providing a welcoming and convenient travel experience for all passengers. Travelers who may require additional assistance should advise their airline or TSA ahead of time. More information can be found at metroairport.com/Accessibility.aspx or by calling TSA Cares: 855-787-2227.
 Expedited screening programs are available. The Airport Authority encourages travelers concerned about the possibility of longer TSA or Customs screening lines to sign up for a trusted traveler program offered by TSA or U.S. Customs and Border Protection. The company, CLEAR, also has a program that saves travelers time. See the links below for more information:
tsa.gov/precheck
cbp.gov/travel/trusted-traveler-programs/global-entry o clearme.com

Finally, on behalf of the Airport Authority family, we wish you a safe, healthy and happy holiday season.

Posted by The Huron Hub | Oct. 7, 2022

Freeze Warning for Wayne County

Issued by National Weather Service
Detroit, MI 3:20 PM EDT Fri, Oct 7, 2022

…FREEZE WARNING IN EFFECT FROM 2 AM TO 9 AM EDT SATURDAY…

• WHAT…Sub-freezing temperatures as low as 30 expected.
• WHERE…Southeast Michigan.
• WHEN…From 2 AM to 9 AM EDT Saturday.
• IMPACTS…Frost and freeze conditions will kill crops, other sensitive vegetation and possibly damage unprotected outdoor plumbing.

PRECAUTIONARY/PREPAREDNESS ACTIONS…

Take steps now to protect tender plants from the cold. To prevent freezing and possible bursting of outdoor water pipes they should be wrapped, drained, or allowed to drip slowly. Those that have in-ground sprinkler systems should drain them and cover above- ground pipes to protect them from freezing.

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